Russ Hill Hotel

We liked the ease of check-in, spacious room, comfy beds, clean bathroom, variety of breakfast products (+hot Plates), the different seating areas around the building, view of airplanes landing, lots of parking at no extra cost. The staff were so friendly and professional, even when faced with some other very rude guests. We liked that there are a variety of games for guests to play in one of the reception rooms, books in another room for a quiet read. The young ladies in the restaurant and on reception deserve a star for their professionalism when faced with guests who were not understanding of a severe power failure following an extreme thunder/lightening storm during the night, which left the hotel and whole of Gatwick, including the airport, and Horsham areas with absolutely NO power what so ever. We liked the comfy chairs placed around the reception area and the vintage feel of the hotel communal areas, much nicer and homelier than modern minimalistic hotels. The bar food was huge portions and absolutely delicious. Brilliant value for money, we didn't use the carver, so can't comment on that. I would say Russ Hill Hotel was what we expected when we made our booking and was excellent value for money. However, anyone who wants a super modern hotel with no character and charm what so ever when you first walk in, book somewhere else rather than complaining about the traditional English style that you get at Russ Hill. Behind your personal door the hotel rooms are very much the same as a modern hotel. The windows had good double glazing with the choice to open or not, great if you want to shut out the sound of the airplanes or thunder and lightening, but super if you want to open them and experience these things. A must point to make is that there are no airplanes flying or landing at night so no disturbances after midnight or until about 5:30am.

Such good value for money! Many Gatwick hotels with parking charge double plus what we paid for one night and car left for two and a half weeks. Basic room but very clean, a good en-suite, a very good breakfast for £12 pp, a bar. For an overnight before flying it’s ideal, no frills but not needed! We will use them every time in the future.

The food options (dinner and breakfast) were excellent value as was the room price. Its location was pretty quiet and was only a 10 to 15 minute drive to Gatwick airport. The staff encountered were friendly and cheerful.

I stayed on the ground floor and all the rooms have been refurbished to a very good standard. My.Room was very warm which suits some people but I live in the SW and rarely have my heating on.There was a fan which I made use of. Breakfast was excellent as usual and was quickly freshly cooked,thanks to the staff and cook for this. Overall very good value for money and great customer service.

To be fair far exceeded our expectations being so close the the runway but was extremely quiet in the room and for the price was absolutely perfect.all the reception staff were very helpful and the cleaner I spoke to was very helpful.look forward to staying again in amazing location